In the taxi software industry there is a feature called “Call popping” Without caller ID and call popping, also known as job popping most booking and dispatch system are not much better than pen and paper. What is “Caller ID Caller ID is when the telephonist can see a display of all the numbers that are ringing, more advanced software such as Diplomat Navigator will also show the corresponding names and addresses that these numbers relate to. What is “Cherry picking This useful feature enables a busy telephonist to cherry pick where the calls are coming from and answer the ones most appropriate to the work balance. They literally look to see where the clear cars are and look at the areas the calls come from and using their mouse click on the most appropriate line.

Telephone voice recording In addition to these useful statistics the caller ID software can also be used to control the voice recording suite and enable any booking voice recordings to be indexed to a job number and to be played back at a later date if required. Why is it free? As we feel that Caller ID is the most powerful and most often requested feature of Diplomat Navigator (over 90% of our customers use it) we feel it would be unfair to try and charge it as an optional feature. It is therefore included in all future releases of Diplomat Navigator and Navigator Metro free of charge.